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Privacy Policy

Privacy Notice

  1. Responsible Party's Identity.

AMX MEXICAN RESORT HOLDING S DE RL DE CV, OPERADORA AZUETENSE S DE RL DE CV, OPERADORA COLLIMAN S DE RL DE CV, CLUB TESORO PROMOTORES S DE RL DE CV, and CLUB TESORO RESORTS and their affiliates and/or subsidiaries for the commercialization of products and/or services administered and/or distributed by TESORO HOTELS & RESORTS (hereinafter TESORO HOTELS & RESORTS) with an address at Avenida Audiencia 48 local B – 18, Col. Las Palmas; Manzanillo Colima; is a company committed to protecting your privacy. Our Data Protection Officer is the Personal Data Compliance Area located at the same address, and you can contact them by phone at +52 314 331 2200.

This Privacy Notice applies to the following websites belonging to TESORO HOTELS & RESORTS:

www.tesororesorts.com

www.tesoroloscabos.com

www.tesoromanzanillo.com

www.tesoroixtapa.com

www.clubtesoro.com

www.tesororewards.com

  1. Personal Data

For the purposes mentioned in this Privacy Notice, TESORO HOTELS & RESORTS may collect your personal data in various ways: when you provide the information directly; when you visit TESORO HOTELS & RESORTS websites; when you use the services offered by TESORO HOTELS & RESORTS online; by the data you authorize TESORO HOTELS & RESORTS to take from your social networks or when you connect to the Wi-Fi offered by TESORO HOTELS & RESORTS; and when we obtain information through other means permitted by applicable laws.

The personal data obtained through the aforementioned means are:

Identification: name(s), surname(s), phone number(s), marital status, email address, age, date of birth, nationality, gender, RFC number, occupation, and preferences related to lodging services and/or travel needs.

Physical Location: home address, tax address; reservation and/or stay dates and codes, flight number, date and time, destination, and hotel name, arrival, and departure dates from the hotel.

Authentication: username and password, handwritten and electronic signatures, official IDs, and membership number.

Patrimonial: bank card number, income level, and tax status certificate.

Sensitive: bank card number, expiration date, and/or CVV, family environment, health status, and medical reports.

  1. Sensitive Personal Data

Sensitive personal data are those that affect the most intimate sphere of their owner or whose misuse could lead to discrimination or entail a serious risk. In particular, sensitive data may reveal aspects such as racial or ethnic origin, current and future health status, genetic information, religious, philosophical, and moral beliefs, union membership, political opinions, and sexual preferences. If you require a specific service or product and provide this data, TESORO HOTELS & RESORTS will use it solely to provide the service, manage reservation cancellations, identify travel needs, and meet your specific needs. In case of health emergencies, TESORO HOTELS & RESORTS, under applicable norms, will collect health data solely to ensure your and others' health protection. This information will be kept only as long as necessary for this purpose.

  1. Purpose and Treatment of Personal Information

Purposes that originate the legal relationship and are necessary for service provision:

The personal information you provide will be used by TESORO HOTELS & RESORTS to provide the services and/or products you request or that are part of a program you have enrolled in or a purchase you have made: reservations, vacation package purchases, club membership, loyalty program affiliation and redemption, referral program affiliation, event organization, social gatherings, and purchase of tourist products and/or services, customer service, and billing management, providing your data to the respective provider when necessary.

TESORO HOTELS & RESORTS may use the personal information you provide to offer you better service and, if applicable, identify your preferences during your stay and make it more pleasant.

Purposes not originating the legal relationship nor necessary for service provision, which you consent to be carried out:

The information can also be used to offer you promotions and tourist and commercial products, sending promotions, special services, newsletters, surveys, prize draws, and other online contests, transferring your data to affiliated companies when necessary.

Data analysis may be performed using technologies to create profiles related to your stays and travel preferences, allowing us to evaluate our service and personalize communication and promotions designed for you.

  1. Limiting the Use or Disclosure of Personal Information for Purposes not Originating the Legal Relationship

To limit the use and disclosure of your Personal Information for purposes not originating the legal relationship, we offer the following means:

If you are a resident of the United Mexican States, your registration in the Public Registry to Avoid Advertising managed by the Federal Consumer Protection Agency, to prevent your personal data from being used to receive advertising or promotions from goods or service companies. For more information, you can visit the PROFECO website or contact them directly.

Requesting by phone at +52 314 331 2200 or by email at marketing@tesororesorts.com, indicating the name(s), email address(es), and/or phone number(s) that require limitation.

  1. Exercising the Rights of Access, Rectification, Cancellation, and Opposition

You can exercise the rights of access, rectification, cancellation, or opposition regarding the information you provide to TESORO HOTELS & RESORTS, as indicated in the Federal Law on Protection of Personal Data Held by Private Parties or any applicable regulation, by submitting a written request to the Personal Data Compliance Area at the following address: Avenida Audiencia 48 local B – 18, Col. Las Palmas; Manzanillo Colima, from 9 a.m. to 2 p.m. Monday to Friday, or by email at marketing@tesororesorts.com.

This request must contain at least the following:

(i) Name of the Personal Data Owner;

(ii) Email address for notifications;

(iii) Documents proving your identity or, where appropriate, the legal representation of the owner;

(iv) Clear and precise description of the personal data for which the right is sought to be exercised and the right to be exercised;

(v) Any other element or document that facilitates the location of personal data. If the request does not meet any of the above requirements, the Personal Data Compliance Area may request, within 10 days of receiving the request, additional elements or documents necessary to process it. You will have 10 days to respond to the requirement; if not answered within this period, the request will be considered not submitted.

The response times, unless otherwise indicated by applicable norms, will be a maximum of 20 days from the date of receipt of the request to inform you of the determination made, and if applicable, to enforce it within 15 days of the response issuance. The aforementioned deadlines may be extended once for an equal period, provided that the case circumstances justify it.

To protect your confidentiality, TESORO HOTELS & RESORTS will send the response to your request to the email address provided for this purpose and keep it available at the address mentioned above.

  1. Revoking Consent for the Use of Personal Data

You can revoke the consent you have given us for processing your personal data. It is important to note that not all cases will allow TESORO HOTELS & RESORTS to immediately address your request or conclude your data processing due to legal obligations. Additionally, for certain purposes, revoking your consent may imply that we can no longer provide the service you requested or conclude your relationship with TESORO HOTELS & RESORTS. To revoke your consent, you must submit a written request to the Personal Data Compliance Area at the following address: Avenida Audiencia 48 local B – 18, Col. Las Palmas; Manzanillo Colima, from 9 a.m. to 2 p.m. Monday to Friday, or by email at marketing@tesororesorts.com.

 

The process and attention to the request will be carried out as indicated in Section 6 above.

  1. Control and Security of Personal Information

TESORO HOTELS & RESORTS is committed to taking the necessary measures to protect the collected information, using security technologies and control procedures to prevent unauthorized access, use, or disclosure of your personal information, such as storing personal information provided on servers located in Data Centers with limited access controls. For online transactions, we also use security technologies to protect personal information transmitted through various electronic means, such as using a secure server under the Secure Socket Layer (SSL) protocol.

However, no security system or data transmission over which the company has no absolute control or depends on the Internet can guarantee total security.

  1. Image Use

TESORO HOTELS & RESORTS may record or take photographs for security and service quality purposes. Your image will be used by TESORO HOTELS & RESORTS as a control and security measure to prevent general illicit activities and, in particular, regarding the property, its contents, and the people within it.

  1. Electronic Means and Cookies

In the event that you use electronic means in relation to your personal data, cookies will be generated to provide you with better service. Cookies are small pieces of information that are sent by the website to your browser. Cookies are stored on your computer's hard drive and are used to determine your preferences when you connect to our site's services, as well as to track certain behaviors or activities carried out by you within our sites. In some sections of our site, we require that the customer has cookies enabled as some functionalities require them to work. Cookies allow us to: a) recognize you when you enter our sites and offer you a personalized experience, b) know the personal configuration of the site specified by you, for example, cookies allow us to detect the bandwidth you have selected when entering the home page of our sites, so we know what type of information is advisable to download, c) calculate the size of our audience and measure some traffic parameters, as each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, reflecting thus their habits and preferences, information that is useful for us to improve content, headlines and promotions for users. Cookies also help us track some activities, for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid displaying it again if they have done so. The “help” button found on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them enabled.

  1. Transfers

TESORO HOTELS & RESORTS only transfers personal data in the following cases:

In the cases established in article 37 of the Federal Law on Protection of Personal Data Held by Private Parties.

In cases where another international norm applies, it will only be transferred in the cases indicated therein.

In cases where it is necessary to provide them to third-party providers regarding the services or products you are contracting. You give your consent that TESORO HOTELS & RESORTS, in addition to the transfers it makes and that do not require your consent, may carry out the transfer of your personal data as indicated below:

In cases where you authorize the transmission of your data by physical or electronic means such as “Google Signals”.

  1. Personal Data Retention Period

Your personal data will be retained as long as the legal relationship with you is maintained, until it is satisfactorily concluded, and you do not exercise your right to deletion or until you revoke your consent. In any case, the retention period of personal data will be restricted to the minimum necessary, so they will only be retained as long as the purpose for which they were collected is maintained. When their retention is no longer necessary, TESORO HOTELS & RESORTS will keep those data blocked that may be necessary during the legally established periods to address any issue related to their treatment or the legal relationship originated with you. After the legal deadlines, personal data will be deleted by adopting appropriate security measures that guarantee their total destruction.

  1. Changes to this Privacy Notice

TESORO HOTELS & RESORTS may update this privacy notice at any time. In the event of substantial changes to this notice, we will communicate it through our internet pages indicated in section A of this Privacy Notice. Therefore, we suggest that you periodically visit this privacy notice to stay informed of any updates.

I acknowledge and accept the terms and conditions established in this Privacy Notice, and if not, I will communicate it to TESORO HOTELS & RESORTS in terms of what is indicated in sections E, F, and G of this Privacy Notice. In case of any disagreement or complaint about the treatment of your personal data, in addition to contacting the responsible party according to this notice, you can contact the National Institute of Transparency, Access to Information and Protection of Personal Data in Mexico, or the competent authority in case a norm different from the Mexican one applies.

 

Last update: July 2024.